<?php
 namespace App\Console\Commands; use App\Services\TicketEscalationService; use Illuminate\Console\Command; class ProcessTicketEscalations extends Command { protected $signature = 'tickets:process-escalations'; protected $description = 'Process time-based escalation rules for open tickets'; public function handle(TicketEscalationService $service): int { $escalated = $service->processAllOpenTickets(); $this->info("Escalation check complete: {$escalated} ticket(s) escalated."); return 0; } } 