<?php

return [
    'description' => 'Manage escalation rules',
    'fields_name' => 'Rule Name',
    'fields_description' => 'Description',
    'fields_status' => 'Status',
    'fields_sort_order' => 'Sort Order',
    'fields_actions' => 'Actions',
    'fields_conditions' => 'Conditions',
    'fields_condition_department' => 'Department',
    'fields_condition_status' => 'Status',
    'fields_condition_priority' => 'Priority',
    'fields_condition_time_elapsed' => 'Time Elapsed (Hours)',
    'fields_condition_department_placeholder' => 'Select department',
    'fields_condition_status_placeholder' => 'Select status',
    'fields_condition_priority_placeholder' => 'Select priority',
    'fields_actions_title' => 'Actions',
    'fields_action_department' => 'Assign to Department',
    'fields_action_status' => 'Change Status',
    'fields_action_priority' => 'Change Priority',
    'fields_action_flag_to_admin' => 'Flag to Admin',
    'fields_action_assign_to_admin' => 'Assign to Admin',
    'fields_action_assign_to_admin_placeholder' => 'No assignment',
    'fields_action_notify_customer' => 'Notify Customer',
    'fields_action_notify_admin' => 'Notify Admin',
    'fields_action_auto_reply_message' => 'Auto Reply Message',
    'fields_action_department_placeholder' => 'Select department',
    'fields_action_status_placeholder' => 'Select status',
    'fields_action_priority_placeholder' => 'Select priority',
    'fields_action_flag_to_admin_placeholder' => 'Select admin',
    'fields_condition_summary' => 'Condition Summary',
    'fields_action_summary' => 'Action Summary',
    'fields_created_at' => 'Created At',
    'buttons_create' => 'Create New Rule',
    'buttons_edit' => 'Edit',
    'buttons_delete' => 'Delete',
    'buttons_save' => 'Save',
    'buttons_cancel' => 'Cancel',
    'buttons_back' => 'Back',
    'messages_delete_confirm' => 'Are you sure you want to delete this escalation rule?',
    'messages_no_records' => 'No escalation rules found yet.',
    'messages_created' => 'Escalation rule created successfully',
    'messages_updated' => 'Escalation rule updated successfully',
    'messages_deleted' => 'Escalation rule deleted successfully',
    'messages_delete_error' => 'Error occurred while deleting escalation rule',
    'help_name' => 'Give a descriptive name that identifies this escalation rule.',
    'help_description' => 'Describe when and how this rule should work.',
    'help_conditions' => 'Define the conditions required for the rule to execute. Empty conditions are ignored.',
    'help_actions' => 'Define the actions to be performed when conditions are met.',
    'help_time_elapsed' => 'Specify the time in hours that must pass since the ticket was last updated.',
    'help_sort_order' => 'Execution order of rules. Lower numbers execute first.',
    'help_auto_reply_message' => 'Automatic reply message to be sent to the customer.',
    'status_active' => 'Active',
    'status_inactive' => 'Inactive',
    'create_title' => 'New Escalation Rule',
    'create_subtitle' => 'Create automatic escalation rule',
    'edit_title' => 'Edit Escalation Rule',
    'edit_subtitle' => 'Update existing escalation rule',
    'index_title' => 'Escalation Rules',
    'index_subtitle' => 'Manage automatic escalation rules for support tickets',
    'system_auto_reply_sender' => 'System (Auto Reply)',
    'log_escalated' => 'Ticket escalated by rule: :rule',
    'log_department_changed' => 'Department changed',
    'log_status_changed' => 'Status changed',
    'log_priority_changed' => 'Priority changed',
    'log_flagged' => 'Flagged to admin',
    'log_auto_reply_sent' => 'Auto reply sent',
    'log_admins_notified' => 'Admins notified',
];
