<?php
 use Illuminate\Database\Migrations\Migration; use Illuminate\Database\Schema\Blueprint; use Illuminate\Support\Facades\Schema; return new class extends Migration { public function up(): void { Schema::create('escalation_rules', function (Blueprint $t) { $t->id(); $t->string('name', 255); $t->unsignedBigInteger('condition_department_id')->nullable(); $t->unsignedBigInteger('condition_status_id')->nullable(); $t->enum('condition_priority', ['low','medium','high'])->nullable(); $t->integer('condition_time_elapsed')->nullable(); $t->unsignedBigInteger('action_department_id')->nullable(); $t->unsignedBigInteger('action_status_id')->nullable(); $t->enum('action_priority', ['low','medium','high'])->nullable(); $t->unsignedBigInteger('action_flag_to_admin_id')->nullable(); $t->unsignedBigInteger('action_assign_to_admin_id')->nullable(); $t->boolean('notify_department_admins')->default(0); $t->json('notify_specific_admins')->nullable(); $t->text('auto_reply_message')->nullable(); $t->integer('sort_order')->default(0); $t->boolean('status')->default(1); $t->timestamp('created_at')->nullable(); $t->timestamp('updated_at')->nullable(); $t->index('action_assign_to_admin_id', 'escalation_rules_action_assign_to_admin_id_foreign'); $t->index('action_department_id', 'escalation_rules_action_department_id_foreign'); $t->index('action_flag_to_admin_id', 'escalation_rules_action_flag_to_admin_id_foreign'); $t->index('action_status_id', 'escalation_rules_action_status_id_foreign'); $t->index('condition_department_id', 'escalation_rules_condition_department_id_index'); $t->index('condition_priority', 'escalation_rules_condition_priority_index'); $t->index('condition_status_id', 'escalation_rules_condition_status_id_index'); $t->index(['status', 'sort_order'], 'escalation_rules_status_sort_order_index'); $t->foreign('action_assign_to_admin_id', 'escalation_rules_action_assign_to_admin_id_foreign')->references('id')->on('admins')->onDelete('set null'); $t->foreign('action_department_id', 'escalation_rules_action_department_id_foreign')->references('id')->on('ticket_departments')->onDelete('set null'); $t->foreign('action_flag_to_admin_id', 'escalation_rules_action_flag_to_admin_id_foreign')->references('id')->on('admins')->onDelete('set null'); $t->foreign('action_status_id', 'escalation_rules_action_status_id_foreign')->references('id')->on('ticket_statuses')->onDelete('set null'); $t->foreign('condition_department_id', 'escalation_rules_condition_department_id_foreign')->references('id')->on('ticket_departments')->onDelete('cascade'); $t->foreign('condition_status_id', 'escalation_rules_condition_status_id_foreign')->references('id')->on('ticket_statuses')->onDelete('cascade'); }); } public function down(): void { Schema::dropIfExists('escalation_rules'); } }; 